The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Assess customer needs
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Appropriate questioning techniques are used to determine customers' needs and product preferences in accordance with workplace procedures Completed |
Evidence:
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Individual needs of customers are accurately assessed and suitable products are identified Completed |
Evidence:
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Advice is courteously provided to customers on products available for sale in accordance with workplace procedures and trade practices regulations Completed |
Evidence:
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Promote products and customer services
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Products and services available to customers are effectively promoted in accordance with workplace procedures Completed |
Evidence:
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Selling techniques appropriate to the product and customer are employed, in order to make sale in accordance with workplace procedures Completed |
Evidence:
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Handle payments
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Customers are courteously advised of amount due in accordance with workplace procedures Completed |
Evidence:
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Payments for products are processed in accordance with workplace procedures, including credit card transactions where applicable Completed |
Evidence:
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Currency conversion rates are correctly applied during transactions where applicable Completed |
Evidence:
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Correct change is returned to customer, where appropriate Completed |
Evidence:
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Appropriate precautions are taken to minimise/identify incidences of credit card fraud in accordance with workplace procedures Completed |
Evidence:
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Handle complaints
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Complaints are promptly and sensitively identified and received in accordance with workplace procedures Completed |
Evidence:
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Complaints are handled and/or reported to senior personnel in accordance with workplace procedures Completed |
Evidence:
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Appropriate follow-up action is taken to ensure a positive outcome in accordance with workplace procedures Completed |
Evidence:
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Complete administrative requirements
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Reconciliation of money and stock is completed in accordance with workplace procedures Completed |
Evidence:
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Appropriate documentation of financial transactions and reconciliations is completed, in accordance with workplace procedures and customs requirements Completed |
Evidence:
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Pay-in procedures are accurately performed in accordance with workplace operational and security procedures Completed |
Evidence:
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Carry out stocktaking procedures
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Stocktaking procedures are carried out accurately, in a timely manner and in accordance with workplace procedures and regulatory requirements Completed |
Evidence:
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Any shortfalls are checked and reported as required Completed |
Evidence:
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Required stocktaking documentation is completed in accordance with workplace procedures and customs requirements Completed |
Evidence:
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Order and store stock
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Internal requisitions are correctly placed in accordance with workplace procedures and customs requirements Completed |
Evidence:
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Uplifted stock is received and checked for quality and quantity Completed |
Evidence:
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Faulty or incorrect goods delivered are promptly identified and appropriate action taken in accordance with workplace procedures Completed |
Evidence:
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Uplifted stock is correctly stored and in accordance with workplace procedures Completed |
Evidence:
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Stock is handled and stored using safe manual handling methods in accordance with OH&S regulations Completed |
Evidence:
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Maintain security
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Compliance is maintained with security procedures for the protection of saleable amenities and revenue at all times in accordance with workplace procedures Completed |
Evidence:
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Breaches in security are promptly identified and reported and appropriate action is taken in accordance with workplace procedures Completed |
Evidence:
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